raya888 Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the processing of personal information by raya888 in connection with the website at https://raya888.cam and related casino, live dealer, slot, lottery and sports betting services. It applies whether a person visits the website without registering, creates an account, communicates with support or completes a transaction.

By using raya888, you acknowledge that personal information may be processed as described in this Policy. Where consent is legally required for a particular activity, raya888 will request it separately and provide a meaningful choice. Declining optional processing will not prevent access to unrelated services, although refusing information required for identity verification may prevent account activation or withdrawal.

2. Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• “Personal Information” means information that identifies, relates to or may reasonably be linked with an identifiable individual.
• “Processing” includes collecting, recording, organising, storing, analysing, disclosing, restricting and deleting Personal Information.
• “Account Data” means information associated with a registered raya888 player account.
• “KYC Data” means documents and details used for Know Your Customer, age, identity, address and payment verification.
• “Service Provider” means an organisation that processes information on behalf of or in support of raya888.
• “Player” means an eligible individual aged 21 or above who accesses or uses raya888 services.

3. Information We Collect

The information collected depends on how you interact with raya888. Some information is supplied directly by you, while other information is generated through use of the platform or received from authorised verification and payment providers.

raya888 may also infer account risk indicators from combinations of transaction, login and gaming activity. For example, sudden changes in location, repeated failed login attempts or unusual withdrawal patterns may trigger a security review. Responsible gambling indicators may be generated where activity suggests that a player could benefit from limits, a break or support information.

4. How We Use Personal Information

raya888 may process Personal Information for the following purposes:

1. Creating, administering, securing and closing player accounts.
2. Confirming that a player is at least 21 years old and meets account eligibility requirements.
3. Completing KYC checks and reviewing submitted identity or address documents.
4. Processing deposits and withdrawals through supported services such as Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost and GrabPay.
5. Recording casino rounds, sports wagers, EPL or Liga Super Malaysia markets, bonuses and account balances in MYR.
6. Detecting account takeovers, collusion, payment fraud, bonus abuse and other prohibited activity.
7. Providing customer service and investigating complaints or disputed transactions.
8. Applying deposit limits, self-exclusion measures and responsible gambling interventions.
9. Maintaining platform performance, debugging errors and improving navigation on mobile and desktop devices.
10. Sending service communications and, where permitted, optional promotional communications.

raya888 will not sell Personal Information in exchange for money. Information will not be used for an unrelated purpose without an appropriate justification or a further notice where required.

5. Grounds for Processing

Depending on the activity and applicable requirements, raya888 relies on one or more recognised grounds for processing. These may include processing needed to perform the player agreement, comply with legal or regulatory obligations, protect legitimate business and player interests, establish or defend legal claims, and act on valid consent.

5.1 Contractual Necessity

Account administration, game records, wallet balances, deposits, withdrawals and support requests generally require processing so that raya888 can provide the requested service.

5.2 Legitimate Interests

Security monitoring, service improvement, fraud detection and internal analytics may be undertaken where raya888 has a legitimate interest and that interest is not overridden by the rights of the player.

5.3 Consent

Consent may be requested for optional marketing or non-essential technologies. Where processing depends on consent, it may be withdrawn for future processing without affecting activity already carried out lawfully.

6. Disclosure and Data Sharing

raya888 restricts disclosure to circumstances where information is reasonably necessary. Recipients may include identity verification providers, payment processors, banks, e-wallet providers, hosting and security vendors, game or sports platform suppliers, professional advisers, auditors and competent authorities.

Service Providers are expected to use Personal Information only for authorised purposes, maintain suitable security and observe applicable confidentiality duties. raya888 may also disclose information when reasonably necessary to investigate fraud, enforce the Terms & Conditions, protect users or comply with a binding legal request.

7. Malaysian Payment Information

When a Malaysian player selects Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow, FPX, Touch 'n Go eWallet, Boost or GrabPay, information may be exchanged with the selected provider to authenticate and complete the transaction. This may include the player name, amount in RM, transaction reference, status and limited account identifiers.

raya888 does not require players to disclose an online banking password or e-wallet PIN to the support team. Authentication credentials entered within a bank or wallet environment are controlled by the relevant provider. Players should check transaction details carefully and use only a payment method registered in their own name.

8. Cookies and Similar Technologies

Cookies and similar local technologies may be used to maintain sessions, remember preferences, protect account access, measure website performance and understand how features are used. Essential technologies support functions such as login continuity, security checks and load balancing.

Where required, optional analytics or preference technologies will be managed through an appropriate consent choice. Browser controls may also allow cookies to be blocked or removed. Disabling essential cookies may prevent account login, cashier access or other raya888 features from working correctly.

9. Information Security

raya888 applies technical and organisational safeguards intended to protect Personal Information against accidental loss, alteration, misuse, unauthorised disclosure and unlawful access. Safeguards may include SSL encryption in transit, restricted internal permissions, secure password handling, security logging, vulnerability management and review of Service Providers.

No online system can guarantee absolute security. If raya888 identifies a data incident presenting a material risk, it will investigate, contain the incident and provide notices where applicable requirements make notification necessary.

10. Data Retention

Personal Information is retained for periods determined by the purpose of processing, the nature of the record, account status, fraud and security needs, dispute limitation periods and applicable legal obligations. Account and financial records may need to be retained after account closure to resolve disputes, prevent duplicate registration or satisfy compliance requirements.

When information is no longer reasonably required, raya888 will delete it, anonymise it or place it beyond routine use, subject to secure backup cycles and mandatory retention duties. A deletion request does not automatically override records that must be retained for fraud prevention, responsible gambling exclusions or legal claims.

11. Your Privacy Rights

Subject to applicable law, verification and permitted exemptions, a player may submit a request concerning Personal Information held by raya888. Available rights may include:

To protect account information, raya888 may ask for sufficient evidence of identity before completing a request. A request may be refused or limited where it conflicts with legal retention, fraud prevention, security, self-exclusion enforcement or the rights of another person. Where possible, an explanation will be provided.

12. International Processing

Some Service Providers supporting raya888 may process information outside Malaysia. Where information is transferred internationally, raya888 seeks to use reasonable contractual, organisational and technical safeguards appropriate to the information and destination.

International processing may be required for hosting, game supply, payment support, security analysis or customer service. Access remains limited to authorised purposes and is subject to applicable confidentiality and security requirements.

13. Minimum Age and Information About Minors

raya888 is intended exclusively for adults aged 21 and above. The platform does not knowingly offer gambling services to minors or intentionally collect their information for participation. Age and identity checks form part of the registration and withdrawal process.

If raya888 has reasonable grounds to believe an account belongs to a person under 21, access may be suspended while the matter is investigated. Information may be retained where necessary to document the incident, prevent repeat registration and meet applicable obligations.

14. Changes to This Privacy Policy

raya888 may revise this Policy to reflect changes in services, security practices, technology or applicable requirements. The updated version will be published on this page with a revised effective date. Material changes may also be highlighted through an account or website notice where appropriate.

Players should review this page periodically. Continued use of raya888 after a change does not replace any consent that must be obtained separately under applicable requirements.

15. Contact Us

Questions, concerns and eligible privacy requests may be directed to the raya888 support team. Please describe the request clearly and avoid sending unnecessary identity documents until support confirms the appropriate verification process.